This position concentrates on providing support for tutoring services
virtually or in the tutoring centers at the South Bend -Elkhart Campus. This position will work with the School of Arts, Sciences, and Education and with the tutors in the Tutoring Center. In addition, this position will serve as an active member of the statewide tutoring organization.

Major Responsibilities:

• Work with the statewide tutoring organization, reporting and 
implementing 
• Maintain the Tutoring Center daily operations including the 
onboarding, scheduling, and supervision of the tutors. 
• Oversee the communication, promotion and marketing of the 
Tutor Center including the Tutor Center webpage. 
• Oversee the continuous development of resources for student 
success.
• Evaluate procedures to take part in, ongoing analysis to improve 
student services.
• Maintain the needs of the Tutor Center, including appearance, 
supplies, textbooks and reference materials. 
• Supervise and support tutors who are assisting students enrolled in 
Ivy Tech Community College one-on-one or in small groups 
following the established protocol in the Tutoring Center. 
• Ensure the creation of a summary report for each student upon 
completion of a tutoring session.
• Work with faculty when necessary to ensure best possible 
outcomes for students.
• Attend and participate in department meetings and bi-annual 
professional development.
• Provide tutoring and support to students, as needed, to ensure 
continuity of service in the Tutoring Center.

Customer Service:
• Demonstrate strong customer service and/or student advocacy 
through a positive attitude of approachability, adaptability, strong 
problem-solving and desire to identify and support student 
success.
• Engage in behaviors that create an inclusive environment in which 
all people are valued and supported.
• Go beyond the easiest or surface answer for a student, or an 
internal or external stakeholder, and get to the root cause of a 
problem, question, or issue to solve it as quickly and professionally 
as possible.
Other Functions: Skills
• Should have knowledge of discipline, technologies and coaching 
techniques appropriate to tutoring, and tutor scheduling systems. 
• Should have strong working knowledge of technologies required to 
complete administrative tasks. 
• Strong interpersonal and written communication skills are 
required. 
The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All 
responsibilities will be conducted within the parameters of the Family 
Educational Rights and Privacy Act (FERPA).

Compensation:$20.00/hr

Minimum Qualifications:

• Associate Degree
• Experience in tutoring with adult learners and a diverse 
population
• Knowledge of college tutoring process
Preferred Qualifications: Bachelor’s degree preferred
Other Requirements: Ability to work a flexible schedule including evenings and weekends is a necessity.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Job ID: JR0000107578