What You’ll Learn
By the end of the bundled Sales 101 & Customer Service 101 course, learners will be able to:
- Describe core sales functions, role types, and ethical standards.
- Plan and organize sales activities using proven time‑management and goal‑setting techniques.
- Prepare and lead effective sales meetings, employing active listening and persuasive communication.
- Analyze competitors and customer needs to craft value‑driven solutions and refine sales strategies.
- Collaborate within a sales team to resolve conflicts and execute joint plans.
- Apply professional written, verbal, and non‑verbal communication to build lasting customer relationships.
- Identify and overcome common barriers to excellent customer service, including difficult or angry customers.
- Evaluate service interactions for positive and negative cues, then implement language and actions that enhance customer experiences.
Career Options
The bundle is ideal for anyone who must sell value, communicate clearly, and sustain customer satisfaction—regardless of industry or career stage.