By the end of the bundled Sales 101 & Customer Service 101 course, learners will be able to:
- Describe core sales functions, role types, and ethical standards.
- Plan and organize sales activities using proven time-management and goal-setting techniques.
- Prepare and lead effective sales meetings, employing active listening and persuasive communication.
- Analyze competitors and customer needs to craft value-driven solutions and refine sales strategies.
- Collaborate within a sales team to resolve conflicts and execute joint plans.
- Apply professional written, verbal, and non-verbal communication to build lasting customer relationships.
- Identify and overcome common barriers to excellent customer service, including difficult or angry customers.
- Evaluate service interactions for positive and negative cues, then implement language and actions that enhance customer experiences.
